Hosted Microsoft Exchange Services

by Glen Craven (service@loop.ca), Business Systems Analyst

For the last number of years it has been commonplace for most large organizations to maintain their own Exchange server for company employees, giving them the benefits of shared calendars, group address books, and synching among mobile devices.

With their own Exchange servers however, large organizations have been required to incur the added expense of hardware, storage and staff to maintain the equipment as well employee email.

Fortunately, businesses that have a range of staff sizes from five employees to 500 can now enjoy all of the benefits of hosted Exchange without the cost and concern of managing it.

Loop can help your organization save on capital expenses and human resource costs with our hosted Exchange solution. You can go completely virtual, with server space and functionality that can be leased on either a monthly or an annual basis.

With our hosted exchange solution you can enjoy the advantage of Exchange 2007, allowing you to stay connected securely within the office and even while on the road. Our hosted exchange email service includes the full set of features of Microsoft Exchange email such as:

• the option of 1.5gb to 5gb of disk space per mailbox
• the ability to send and receive attachments of up to 15mb
• 24x7 server and network monitoring
• complete management of hardware, infrastructure, operating systems and exchange software

You will also enjoy value-added features that enable your team to collaborate. These include work group Exchange functions such as shared address lists, calendars, contacts, tasks, notes, scheduling capability, and delegated roles. You will also enjoy conveniences like the out of office/auto reply function and timed mail delivery.

With all of these features and more, be sure to take advantage of all the benefits that hosted exchange can bring to your organization by contacting sales@loop.ca

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Loop Wants Your Toner

by Simon Strantzas (procurement@loop.ca), Product Specialist

As you know, we here at Loop take our job supporting your infrastructure very seriously. We are committed to helping you drive down the rising costs of technology that often cripple business, not only in terms of money spent but also time. Managing your vendors can be a full-time job, and one that often keeps you away from the work you ought to be doing instead. That's why we're starting a series of exciting new endeavours in the coming months to help ease some of your suffering and get you back to full productivity. The first of these is our commitment to helping you drive down the cost of your printing consumables.

If you haven't been purchasing your toner from us until now you've been missing out on all we have to offer. Our rates on printer toner are extremely competitive, and we will happily match any price you are getting from your currently supplier. Not only will avoid the hassles and the lack of attention the major office supply chains provide, but you'll also be minimizing how many telephone numbers or email addresses you have to remember. With Loop as your business partner, there is only place you need to call. We are your one-stop shop for all your technological needs, and we want to prove it to you. That's why we are offering a special deal starting this February.

For every $1,000 you spend on printer toner between February 1st and March 31st, 2010, you will receive an entire hour of service labour that can be used at any time during the calendar year.Loop's team of Service professionals are second to none in their ability to meet and address technology issues in an efficient manner, and we know that a single hour of their time is worth much more to the productivity of your company. With this program, not only will you benefit from their expertise when you need it most, but also save you company time and money on all their printing consumable needs. We are truly excited to offer this promotion to you, and hope to further earn your business in the coming months.

Our clients have often commended us on our ability to keep them up and running while saving them money. We hope to continue that excellent service for you in the future.

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Customer service

by Bryan Chiasson (sales@loop.ca), Sales Relationship Executive

When a customer visits Loop to buy a product or have a repair completed, they benefit in some cases from the additional service of having simple upgrades installed for them. At the same time hopefully they will get good 'service' from Loop as well, who will be happy to help them with advice about the properties of different types of upgrades, new hardware, payment terms, and delivery etc.

If we assumed that the function of our retail network was simply to sell computers and software, we would quickly lose business to competitors. Our real function is to supply a 'customer service' in our case the service of enjoyable, trouble-free computers and efficient workflows. Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but also all the additional elements of service that they receive from the greeting they receive when they enter our door, to the help that they receive when they have a complaint about a faulty product that they have paid for.

Loop is there to work with the client to ensure that they leave with a memorable experience so that they will tell their friends and co-workers about how well they were treated and how knowledgeable our staff had been. However, great companies can only achieve great customer service by learning how they can improve the process. Loop takes great pride in speaking with our customers to know not what we did well, but what we didn’t do. This is a great way of listening to what the client wants and make the steps to change that customer’s impression the next time they require our services.

Great customer services companies must have everyone agreeing to the same attitude and with Loop it starts at the top with our CEO all the way down to the cleaning crew. We take great pride in the customer relationships that we have forged over the years and we encourage more potential customers to experience a company that was built around Customer Service and still to this day, implements this process to both internal and external customer everyday.

We hope to see you soon!