affordable remote monitoring, remediation and preventive maintenance

Our convenient, affordable and automated Global NOC service handles routine system maintenance and network monitoring functions on a 24/7 basis.

We take care of it all — escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spam — without interruption to your daily business operations.

The result: You’re free to focus on your core business, rather than your technology.

enjoy improved productivity

Our preventative maintenance services help keep your hardware and servers running at peak performance. By defragmenting your hard disks, deleting temporary files and preventing viruses and spam, we can help prevent most problems before they occur.

However, since we monitor your servers around the clock, our NOCs are alerted and resolve most issues before you even know there’s been a problem. This improves your system performance and helps you maintain productivity, with less interruption of your daily business.

three service packages available

Because every organization’s requirements are different, we offer a choice of service packages to give you the flexibility you need.

Gold – Comprehensive 24/7 Maintenance Package

Preventative Maintenance for Desktop includes

• patch management
• antivirus/antispyware
• temp file deletion
• disk defragmentation
• asset/inventory reporting

Preventative Maintenance for Server includes

• 24/7 monitoring
• patch management
• antivirus/antispyware
• preventative maintenance for Exchange/Active Directory
• SOPs for correction before escalation
• PSA integration (such as Autotask or Connectwise)
• limited administration

Platinum – Comprehensive 24/7 Maintenance Package

Preventative Maintenance for Desktop includes

• everything in the Gold package
• Preventative Maintenance for Server includes
• everything in the Gold package
• plus remote troubleshoot and fix (alert and resolution)
• plus move/add/change users or groups

Platinum PLUS – Comprehensive 24/7 Maintenance Package

Preventative Maintenance for Desktop includes

• everything in the Platinum package
• plus remote troubleshoot and fix (alert and resolution)

Preventative Maintenance for Server includes

• everything in the Platinum package

Every package includes

• maintenance services — patching, spyware, antivirus and preventative tasks
• monitoring, alerting and escalation — 24/7 or after business hours
• up/down alerting in network devices